Hurray! Starting this week, you’ll get to know our software engineers, accountants and managers better. How so? Well as you know, if you have an issue with your phone, account settings or top-ups, you can always call upon our special Viking Doctors or marketing Vikings for some help at our custormer care service. From now on however, all our other employees are standing by with a lot of enthusiasm to help you out. So every call for help you’re sending out to us can end up with a different type of sailor.
At Mobile Vikings, we’re always trying to build the strongest relationship possible, both with you Vikings as with our own team members and employees. We believe everyone on our ship should have the possibility to help you when they are in distress. During the day, everything remains as it is: the Viking Doctors from our customer care service and the creative Vikings of our marketing team still take care of your mobile problems. When you’re in uncharted waters during the evening however, it can now be anyone from our company who helps you out. And to reward the sailors working between 8 pm and 10 pm, we’re setting up an internal credit system. These credits can be traded in for books, cinema tickets or top-ups. Or, our sailors can combine their credits per team and save for a fun team building activity.
This idea suits the vision of Steven van Belleghem, an online marketing specialist. He’s very enthusiastic about our little change: “Mobile Vikings thanks its growth to all its happy customers. By giving each staff member a specific service responsability, they get a better understanding of the market and also of social media. And for Mobile Vikings members, the customer care will become even more personal. I know very little companies working on such a positive word-of-mouth: your customers as well as your employees are turned into active ambassadors of the company.”
So, for you nothing changes! The Viking Ship still sails at full speed towards cheaper mobile internet and an honest service.